Shipping policy

Return & Exchange Conditions

For all returns or exchanges:
  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.
  • Shoes must be in original box.
The following items are final sale and not eligible for return or exchange:
  • Sale items marked at 50% off or greater

 

How to Mail Back an Online Return

Note: If you checked out as a guest, a return postage fee of $6.00 (plus applicable taxes) will be deducted from your refund. If you checked out while signed into your Danilima's account, no postage fee will be deducted.
Follow the steps below to complete online returns for online purchases.

  1. Once signed into your account, access your Order History page and click on your order to view your order details. If you checked out as a guest, fill out the Order Tracking Form.

  2. From your order detail page, select ‘Return Items’ to fill out the return request form.
  3. Review your return details and click 'Process Return'.
  4. A Return Confirmation e-mail will be sent to the e-mail that was used to place the order.
There are two ways to return your package:
QR CODE
  1. Package your items.
    If you saved the DANILIMA shipping envelope, put the item(s) you want to return securely back in the envelope. Send your order in and seal it securely.
  2. Bring this code to your USPS or UPS Location.
    Bring the QR code provided in your Return Confirmation to any USPS or UPS location and the agent will scan the QR code and process your package.

PRINT AT HOME

  1. Print Return label.
    Access your Order History and click on your order to view your order details. Click ‘View Return Label’ to open PDF. Print the return label.
  2. Package your items.
    If you saved the DANILIMA's brown envelope bag, put the item(s) you want to return securely back in the bag. Place the items into the brown envelope bag we sent your order in and seal it securely.
  3. Drop off package at any USPS or UPS Location.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.

RETURNING MULTIPLE ITEMS FROM SINGLE ORDER

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.